Return & Refund Policy

We want you to absolutely love your lashes!
If for any reason you’re not completely satisfied, we offer a 30-day money-back guarantee.

Returns

You have 30 days from the date of delivery to request a return.
To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition that you received it.

• Proof of purchase (order number or receipt) is required.

Refunds

Once your return is received and inspected, we’ll send you an email to confirm we’ve received your item.
If approved, your refund will be processed to your original payment method within 5–7 business days.

Exchanges

We replace items only if they are defective or damaged.
If you need an exchange for the same item, contact us at [your support email].

Non-returnable items

For hygiene reasons, used or opened lash products cannot be returned.

How to start a return

To start a return, contact our customer care team at [your support email] with your order number and reason for return.
We’ll provide instructions and the return address.

Money-Back Guarantee

If you’re not happy with your purchase for any reason, simply return it within 30 days of delivery — no questions asked — and we’ll issue a full refund (excluding shipping costs).